Protecting and accessing personal information
As part of the services Serene Care Ltd provides, it is required to process personal data about its staff, its residents and, in some instances, the friends or relatives of its residents and staff. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.
Serene Care Ltd is committed to providing transparent information on why the Company needs your personal data and what is done with it. This information is set out in this privacy notice. It will also explain your rights when it comes to your data.
If you have any concerns or questions, please contact Serene Care Ltd’s Data Protection Officer by emailing hr@serene.care
So that the Company can provide a safe and professional service, Serene Care Ltd needs to keep certain records about you.
This may record the following types of data about you:
Serene Care Ltd also records the following data, which is classified as “special category”:
This data is required so that we can provide high-quality care and support. By law, Serene Care Ltd needs to have a lawful basis for processing your personal data.
Data is processed because:
Serene Care Ltd processes your special category data because:
Data may also be processed with your consent. Serene Care Ltd will request permission and will offer you a clear choice and ask that you confirm to us that you consent. Serene Care Ltd will also explain clearly to you what we need the data for and how you can withdraw your consent.
So that the Company can provide you with high-quality care and support, specific data must be used. This is collected from or shared with:
Third parties are organisations that Serene Care Ltd has a legal reason to share your data with. These include:
The information will be kept safe and secure and is generally collected face to face, via telephone and by email. It could also be collected from the Serene Care Ltd website, surveys, in the post and through application forms.
So that the Company can provide a safe and professional service, certain records need to be kept about you. Serene Care Ltd may record the following types of data about you:
The following data is also recorded, which is classified as “special category”:
As part of your application, you may – depending on your job role – be required to undergo a Disclosure and Barring Service (DBS) check (Criminal Record Check).
Serene Care Ltd is required to retain this data so that the Company can contact you, pay you and make sure you receive the training and support you need to perform your job. By law, the Company needs to have a lawful basis for processing your personal data.
The Company processes your data because:
Serene Care Ltd processes your special category data because:
If Serene Care Ltd requests your criminal records data, it is because there is a legal obligation to do this due to the type of work you do. This is set out in the Data Protection Act 2018 and the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. The Company does not keep a record of your criminal records information (if any).
Serene Care Ltd may process your data with your consent. If the Company needs to do this, Serene Care Ltd will ask for your permission, offer you a clear choice and ask that you confirm with the Company that you consent. A clear explanation will be given to you on what the Company will need the data for and how you can withdraw your consent.
As your employer, we need specific data. This is collected from or shared with:
Serene Care Ltd does this face to face, via phone, via email, via our website, via post and via application forms and via applications.
As part of Serene Care Ltd’s work providing high-quality care and support, it might be necessary that the Company holds the following information on you:
By law, Serene Care Ltd needs to have a lawful basis for processing your personal data.
The Company processes your data because we have a legitimate business interest in holding next of kin and lasting power of attorney information about the individuals who use the Company’s service and keeping emergency contact details for Serene Care Ltd staff.
Serene Care Ltd may also process your data with your consent. If the Company needs to ask for your permission, the Company will offer you a clear choice and ask that you confirm to us that you consent. There will be a clear explanation provided as to what the Company needs your data for and how you can withdraw your consent.
We use a facility called GP Connect to support your direct care. GP Connect makes patient information available to all appropriate clinicians when and where they need it, to support direct patients care, leading to improvements in both care and outcomes.
GP Connect is not used for any purpose other than direct care.
Authorised Clinicians such as GPs, NHS 111 Clinicians, Care Home Nurses (if you are in a Care Home), Secondary Care Trusts, and Social Care Clinicians are able to access the GP records of the patients they are treating via a secure NHS Digital service called GP connect.
The NHS 111 service (and other services determined locally e.g. Other GP practices in a Primary Care Network) will be able to book appointments for patients at GP practices and other local services.
In order for your Personal Data to be shared or processed, an appropriate “legal basis” needs to be in place and recorded. The legal bases for direct care via GP Connect are the same as the legal bases for the care you would receive from your own GP or another healthcare provider:
for the processing of personal data: Article 6.1 (e) of the UK GDPR: “Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller”.
for the processing of “Special Category Data” (which includes your medical information): Article 9.2 (h) of the UK GDPR: “Processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services”.
Because the legal bases used for your care using GP Connect are the same as used in other direct care situations, the legal rights you have over this data under UK GDPR will also be the same- these are listed elsewhere in our privacy notice.
So that we can provide high-quality care and support the Company needs specific data. This is collected from or shared with:
This is done face to face, via telephone, via email, via our website, via post, via application forms.
Third parties are organisations that the Company has a legal reason to share your data with. These may include:
In order to provide you with the best experience while using the Serene Care Ltd website, the Company might process some data about you.
Please refer to the Website Privacy Policy in order to understand further how Serene Care Ltd collects your information on the website and any cookies that are used.
The data that Serene Care Ltd keeps about you is your data, and the Company ensures that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data:
If you would like to complain about how Serene Care Ltd has dealt with your request, please contact:
HR Office
CO/ Rugby Care Centre
53 Clifton Rd,
Rugby
CV21 3QE